Frequently Asked Questions

We're committed to speedy deliveries! If you place your order between 9:00 AM and 5:00 PM, you can expect it to arrive at your doorstep within a quick 2-3 hours. If you happen to order before 9:00 AM, no worries! Your delivery will still be on its way, arriving 2-3 hours after 9:00 AM on the same day. But if you place an order after 5:00 PM, your package will be delivered the next day, also within 2-3 hours, starting from our store's opening time at 9:00 AM. We've got your beef needs covered!

If you live more than 30 miles away from our store, your order will be shipped using overnight or 2-day shipping. Please note that orders are processed within 1 to 2 business days, and shipping takes an additional 1 to 2 business days, meaning your order will typically arrive within 2 to 4 business days from when it is placed.

For example:

• If you place an order on Friday, it will be processed on Monday and shipped by Tuesday, with delivery expected by Wednesday or Thursday.
• If you place an order on Tuesday before 1 PM, it may arrive as early as Wednesday or by Thursday, depending on processing and shipping time.

This schedule ensures we maintain the highest product quality by avoiding weekend transit delays.

We offer shipping to all states within the mainland U.S., excluding Hawaii, Alaska, and U.S. territories. Free shipping is available for orders over $199 within Florida and over $250 for other mainland U.S. states.

Once your order ships, you'll receive a tracking number via email, allowing you to monitor your shipment's progress.

Please track your order at our Tracking page Account – Campo Meat

Yes, we ship nationwide across the mainland U.S.. Please note that we do not ship to Hawaii, Alaska, or U.S. territories. Free shipping is available for orders over $199 within Florida and over $250 for the rest of the mainland U.S..

If you never received your order, please contact us immediately at onlineservices@campomeat.com with your order number and details. We’ll investigate the issue and work with the carrier to resolve it as quickly as possible.

If you purchased our Shipping Protection Plan, you may be eligible for a full refund or replacement. Without the protection plan, we’ll still do our best to assist, but please note that we are not responsible for issues caused by carrier delays or theft after delivery.

We take great care to ensure the freshness and quality of our beef. Each cut is vacuum-sealed to lock in its exceptional flavor and tenderness. To maintain the perfect temperature throughout transit, we pack your order with precision, surrounding it with dry ice inside a specially designed insulated cooler. This means that when your beef arrives at your doorstep, it's not just good; it's as fresh and delicious.

If you are not satisfied with your order, please contact us at onlineservices@campomeat.com, and we will be delighted to assist you. We ask that you reach out to us within the first 12 hours of the posted delivery time to report any issues or concerns.

Please check our return/refund/exchange policy here.

For deliveries within a 30-mile radius of our store, we strive to deliver our products fresh. However, there might be instances when the products can arrive frozen. For orders shipped beyond this 30-mile radius, we ensure all products are delivered frozen to preserve their quality during transit.

We take pride in sourcing all our beef from trusted farms within the country of origin, including the United States, Argentina, Australia, Uruguay, Japan, and New Zealand. This commitment ensures that our beef maintains the highest quality and freshness standards.

If your beef arrives thawed or damaged, please contact us at onlineservices@campomeat.com within 12 hours of the posted delivery time to report the issue. Make sure to include photos of the package and the product so we can assess the situation. If you purchased our Shipping Protection Plan, you’ll be eligible for a full refund or replacement. Without the protection plan, while we are not liable for issues caused by carrier delays, we will do our best to assist you. We ship using overnight or 2-day shipping to ensure products arrive frozen or fresh below 40°F, but occasional unforeseen delays by the carrier can occur.